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Privacy Policy

Effective Date: October 26, 2026

Data Controller: Jestr Labs Ltd (Company No. 17492817)

Service: PrintQuote

Contact Email: jestrlabs@gmail.com

1. Introduction

Jestr Labs Ltd ("We", "Us", "Our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share information when you use the PrintQuote platform and website.

2. Information We Collect

We collect personal and non-personal data necessary to operate PrintQuote:

  1. Account Data: Name, business name, email address, password, phone number, and billing details.
  2. Usage & Technical Data: IP address, browser type, operating system, device information, access times, pages viewed, and usage logs.
  3. 3D Models & Calculation Input Data: 3D model files (e.g., STL, OBJ), mesh geometry metrics, printer profile specifications, filament costs, overhead rates, and custom pricing parameters uploaded to calculate print cost estimates.
  4. Payment Data: Billing address and payment card information (processed securely via PCI-DSS compliant payment processors such as Stripe; we do not store full credit card numbers on our servers).

3. How We Use Your Information

We process your personal data for the following legal bases and purposes:

  1. Service Provision (Contractual Obligation): To set up your account, process uploaded files, generate estimates, provide user support, and process billing.
  2. Platform Improvement (Legitimate Interests): To monitor performance, fix bugs, optimize calculation algorithms, and improve user experience.
  3. Communications: To send system updates, transactional messages, service alerts, and marketing communications (where permitted or requested).
  4. Security & Legal Compliance: To detect fraud, prevent unauthorized access, and comply with statutory legal and tax obligations.

4. Data Processing of Uploaded 3D Models

  1. Confidentiality: 3D CAD files uploaded to PrintQuote are treated as confidential.
  2. File Retention: Files uploaded solely for estimation are retained in secure storage only for as long as necessary to process estimates and provide your account history, after which they can be deleted according to account settings or user request.
  3. No IP Exploitation: Jestr Labs Ltd does not sell, publish, or publicly share your proprietary 3D design files.

5. Sharing Your Data

We do not sell your personal data. We may share data only with:

  1. Third-Party Service Providers: Trusted vendors supplying hosting (e.g., AWS/Google Cloud), payment processing, database management, transactional email services, and analytics.
  2. Legal Requirements: When required by law, regulation, court order, or governmental authority.
  3. Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of Jestr Labs Ltd.

6. International Data Transfers

If personal data is transferred outside the UK or European Economic Area (EEA), Jestr Labs Ltd ensures appropriate safeguards (such as UK International Data Transfer Agreements or Standard Contractual Clauses) are in place to safeguard your data.

7. Data Security

We implement appropriate technical and organizational measures (including encryption in transit via TLS and encryption at rest) to protect your personal data and uploaded files against accidental loss, unauthorized access, alteration, or disclosure.

8. Your Data Protection Rights

Under UK GDPR / EU GDPR, depending on your location, you have rights including:

  1. Access: Request a copy of your personal data.
  2. Rectification: Request correction of inaccurate data.
  3. Erasure ("Right to be Forgotten"): Request deletion of your personal data.
  4. Restriction & Objection: Object to processing or request restriction of data handling.
  5. Data Portability: Request transfer of your data to another service.

To exercise any of these rights, contact us at jestrlabs@gmail.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local regulatory authority.

9. Cookies and Tracking Technologies

PrintQuote uses essential cookies for authentication and session management, as well as analytics cookies to understand how users interact with our site. You can manage cookie preferences through your browser settings or our website consent banner.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of PrintQuote after updates constitutes acceptance of the revised policy. It is your responsibility to check the updated privacy policy and update terms of the company.